Web Solutions

DivDat Powered by Meridian, offers a suite of web solutions designed to enhance customer experiences and streamline payment processes. Our Digital Engagement Customer Portal empowers users with self-service features like payment management, billing history, and real-time CIS integration. Digital Engagement Portal for Agents provides customer service representatives with advanced tools to support customers more effectively, improving operational efficiency. Additionally, we offer a guest pay solution that allows utilities to embed a branded, 24/7 payment portal on their website, offering customers a seamless and flexible way to manage their bills with features like AutoPay and Text-to-Pay.

Web Guest Pay v2
Digital Engagement Customer Portal

Our Digital Engagement Customer Portal offers a user-friendly, secure platform designed to enhance customer satisfaction with seamless self-service options and payment management. Key features include:

  • Self-Service for Registered Users: Update contact info, manage payments, start/stop service, view invoices, program enrollment, and access meter reads or leak alerts.

  • Third Party Portals: Access for landlords, property managers, assistance agencies, and more. 

  • Mobile Responsive: Fully optimized for mobile use and ADA-compliant.

  • Payment Options: One-time and auto-pay for registered users, plus guest payments with validated details.

  • Communication Tools: Chat, customer forms, and a chatbot for quick support, with authenticated communication for privacy.

  • Security: Authenticated access for users and secure guest payment verification.

The Digital Engagement Customer Portal further enhances the experience with real-time CIS integration, comprehensive dashboards, paperless billing, and notifications, reducing call center volume and providing end-to-end self-service.

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Digital Engagement Portal for Agents
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Our Digital Engagement Portal for Agents complements the customer portal by equipping customer service representatives with advanced tools such as mirroring capabilities, process automation, and reconciliation features. These enhancements enable customer service representatives to support customers more efficiently, improving day-to-day operations and ultimately boosting customer satisfaction. Key features include:

  • Customer Shadowing: See exactly what the customer sees for seamless assistance.

  • Account Management: Unlock accounts and reset passwords directly from the Agent Portal.

  • Activity Tracking: Monitor both agent and customer activity for better oversight.

  • Payment Controls: Block payments when necessary for security and compliance.

  • Reporting & Analytics: Provides your organization with comprehensive 360 degree analytics.

  • Customer Requests: Manage and process customer forms and service requests efficiently.

Guest Pay

Our Guest Pay functionality gives businesses of any kind the ability to conveniently extend payment functionality to their consumers online.

Simple to iFrame into your current customer web experience, or provide a direct link, Our Guest Pay can carry biller-specific branding, so your customers recognize the portal as a safe and secure way to pay their bills on their timeline – from wherever it’s most convenient for them to pay.

  • Branded & Secure: Maintain trust with biller-specific branding.
  • Mobile-Friendly: Fully optimized for all devices and ADA-compliant.
  • Flexible Payments: Make one-time payments without creating an account.
  • Payment Methods: Pay with eCheck, debit card, credit card, and digital wallets. 
  • Secure Transactions: Authenticated user access and verified guest payments.
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